Contact us

Write to us

The quickest way to reach Pingle is the form on this page. One form covers every topic: a question about the VPN, a partnership, selling on the marketplace, press.

To get a useful answer on the first reply, tell us:

• what it is about — the VPN, the marketplace, your own service, the SDK, something else;
• how to reach you — the contact you want the reply sent to;
• the details — for a problem, what you did, what you expected and what happened instead; for a proposal, who you are and what you have in mind.

One topic per message is easier to answer than several at once. If you have two unrelated questions, send two messages.

Help with the VPN

Pingle's support is online around the clock. An AI assistant answers common questions within seconds — refreshing a profile after an update, choosing a location, understanding a plan — and when a question needs a person, a specialist joins the conversation. You do not have to decide in advance whom to talk to: the handover from the assistant to a person happens in the same conversation.

The apps are not released yet, so for now the form is the way in. If something does not work, say which device and system you use, which location you chose, and the exact error text if there is one — it saves a round of questions. Before writing, you may find your answer on these pages:

• plans and prices, including Extra Usage;
• the VPN client: routing, locations, supported devices;
• the download page, where you can leave your contact to hear when the apps are out.

Business and partnerships

Some requests have a page of their own, which asks for exactly what we need to know:

• Launching a VPN service under your brand — join the waitlist for your own service.
• Building a VPN into your product — join the waitlist on the SDK page.
• Selling on the marketplace, partnerships, integrations and press — use the form here and say who you are and what you propose.

For press requests, name the publication and your deadline. For partnerships, a few lines about your product and audience are enough to start.

What happens to your message

We use what you send to answer you. A way to reply and a clear description of the question are all we need; leave out anything that does not help with the answer, such as passwords or payment details.

If you have found a security problem in Pingle, write through the same form with "Security" as the topic and leave a way to reach you. Please do not publish the details before we have had a chance to look at them.

How we handle personal data is described in the privacy policy.

Company details

Pingle is operated by Pingle Software LTD, a private company limited by shares registered in England and Wales.

Our company number, registered office and email are on our company details page. The registered office is for postal and legal correspondence. For anything else, the form on this page reaches us faster. The terms that govern the service are in the terms of use, and the rules for cancelling and refunds are in section 10 of those terms.